> For the complete documentation index, see [llms.txt](https://docs.condicart.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.condicart.com/support/troubleshooting.md).

# Troubleshooting

Common issues and solutions

### Rule Not Working

If your rule isn't activating:

* Check that the rule is enabled (toggle switch is ON)
* Verify "Apply To" settings match your products
* Test conditions individually to find which one isn't matching
* Clear browser cache and test in incognito mode
* Check rule priority - rules are evaluated top-to-bottom

### Button Still Showing

If the Add to Cart button still appears:

* Ensure your theme uses standard WooCommerce hooks
* Check for caching plugins and clear all caches
* Disable other plugins temporarily to check for conflicts
* Try a different action (e.g., Customize instead of Hide)
* Contact support with your theme name for compatibility

### Variable Products Not Working

For variable product issues:

* Make sure you're using Pro version (free doesn't support variations)
* Select the parent product OR specific variations in "Apply To"
* Test with a simple product first to isolate the issue
* Check that variation-specific conditions are set correctly

### Quote Emails Not Sending

If quote request emails aren't arriving:

* Check spam/junk folders
* Verify email address in rule settings is correct
* Test your site's email with a plugin like WP Mail SMTP
* Check server email logs for delivery issues
* Try a different email address to rule out email provider blocks

### Customize Action Not Applying Colors

If button colors aren't changing:

* Your theme may have very specific CSS that overrides colors
* Try adding !important in custom CSS if needed
* Check browser developer tools to see which CSS is winning
* Some themes use JavaScript to style buttons - contact support

### Performance Issues

If your site is slow after installing:

* Reduce number of rules if you have many (combine where possible)
* Use specific "Apply To" instead of "All Products"
* Enable object caching on your server
* Ensure you're using the latest version of the plugin
* Contact support\` for performance optimization tips

{% hint style="warning" %}
**Still Need Help?**

If you can't resolve your issue:

Email <support@condicart.com> with:

* Your rule configuration
* Product URL where it's not working
* Theme name
* Screenshots if possible
  {% endhint %}