Troubleshooting

Common issues and solutions

Rule Not Working

If your rule isn't activating:

• Check that the rule is enabled (toggle switch is ON)

• Verify "Apply To" settings match your products

• Test conditions individually to find which one isn't matching

• Clear browser cache and test in incognito mode

• Check rule priority - rules are evaluated top-to-bottom

Button Still Showing

If the Add to Cart button still appears:

• Ensure your theme uses standard WooCommerce hooks

• Check for caching plugins and clear all caches

• Disable other plugins temporarily to check for conflicts

• Try a different action (e.g., Customize instead of Hide)

• Contact support with your theme name for compatibility

Variable Products Not Working

For variable product issues:

• Make sure you're using Pro version (free doesn't support variations)

• Select the parent product OR specific variations in "Apply To"

• Test with a simple product first to isolate the issue

• Check that variation-specific conditions are set correctly

Quote Emails Not Sending

If quote request emails aren't arriving:

• Check spam/junk folders

• Verify email address in rule settings is correct

• Test your site's email with a plugin like WP Mail SMTP

• Check server email logs for delivery issues

• Try a different email address to rule out email provider blocks

Customize Action Not Applying Colors

If button colors aren't changing:

• Your theme may have very specific CSS that overrides colors

• Try adding !important in custom CSS if needed

• Check browser developer tools to see which CSS is winning

• Some themes use JavaScript to style buttons - contact support

Performance Issues

If your site is slow after installing:

• Reduce number of rules if you have many (combine where possible)

• Use specific "Apply To" instead of "All Products"

• Enable object caching on your server

• Ensure you're using the latest version of the plugin

• Contact support` for performance optimization tips

Still Need Help?

If you can't resolve your issue:

Email [email protected] with:

• Your rule configuration

• Product URL where it's not working

• Theme name

• Screenshots if possible